Warranty Terms

Warranty Terms: Enjoy a hassle-free one-year warranty exclusively covering manufacturer defects for purchases made from Amazon US, Amazon CA, and Walmart US.

Warranty Limitations: Please note that the warranty becomes void under the following circumstances:

• Improper maintenance
• Improper installation
• Unauthorized modification or repairs
• Damage to the product resulting from human error.

This warranty underscores our dedication to delivering products of the highest standard, and it assures customers that any problems arising from manufacturing flaws will be promptly rectified at no additional cost. The Hassle-Free aspect of the warranty emphasizes our intention to streamline the claims process, making it convenient and straightforward for customers to seek assistance within the stipulated one-year period.

It's important to note that this warranty specifically covers defects attributable to the manufacturing process and does not extend to damages resulting from normal wear and tear, misuse, or external factors unrelated to the initial production. We encourage customers to review the warranty terms thoroughly to ensure a clear understanding of the coverage provided during the specified one-year period. Our aim is to offer you a worry-free experience and uphold our commitment to delivering reliable and high-quality products.

To commence the repair or replacement procedure, kindly send us an email to contact@orian.live. Furnish a thorough description of the problem, attach a photo of the product, include your order ID number, and also provide the Batch ID number, which can be located in the box. Rest assured, we will promptly respond with detailed instructions to assist in addressing and resolving your concern.