Warranty Terms
Last updated: May 10, 2026
Orian stands behind the quality of our products. This Limited Warranty applies to all products purchased directly from orian.live.
What Is Covered
Orian warrants that our products are free from defects in materials and workmanship for one (1) year from the date of original purchase. If a defect is found within this period, we will, at our discretion:
- Replace the defective product or part, or
- Issue a refund for the purchase price of the item
What Is Not Covered
This warranty does not cover:
- Damage from normal wear and tear
- Damage from misuse, accidents, or failure to follow product instructions
- Damage caused by using the product in an unintended way
- Cosmetic damage (minor scratches, scuffs) that does not affect functionality
- Products purchased from unauthorized third-party sellers
- Products with removed or altered serial numbers or labels
How to Make a Warranty Claim
To submit a warranty claim, email us at support@orian.live with:
- Your order number
- A description of the issue
- Photos or a short video showing the defect
We will respond within 2 business days. Please do not return products without first receiving instructions from us.
Product Safety
All Orian products comply with applicable US toy and product safety standards. Products are intended for the age ranges stated on their packaging. Always supervise children during use and follow all safety instructions included with the product.
Limitation of Liability
To the maximum extent permitted by applicable law, Orian's total liability under this warranty is limited to the original purchase price of the product. We are not liable for any incidental or consequential damages arising from product use.
Contact Us
Questions about your warranty? Reach us at support@orian.live. We respond within 2 business days.