Shipping Policy

Last updated: May 10, 2026

We want your order to arrive quickly and safely. Here is everything you need to know about how we ship.

Where We Ship

We currently ship to the 48 contiguous United States and Washington, D.C. only.

We do not currently ship to:

  • Alaska or Hawaii
  • Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, or other U.S. territories
  • APO/FPO/DPO military addresses
  • International destinations

Note: If your address falls outside our shipping zone, you will be notified at checkout and your order will not be processed.

Shipping Rates

  • Standard Shipping — $5.99 on orders under $55
  • Free Standard Shipping on all orders of $55 or more
  • Express Shipping — $14.99 (available on most items where offered at checkout)

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after 12:00 PM ET on Friday will begin processing the following Monday.

During peak seasons (November–December), processing may take up to 3 business days.

Delivery Timeframes

Once your order has shipped, estimated delivery times are:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days

These are estimates, not guarantees. Carrier delays may occasionally affect delivery times, especially during holidays.

Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 24 hours for tracking information to update after you receive the confirmation email.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us right away at support@orian.live — we may be able to update the address before it ships.

Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, please check with neighbors and verify the delivery address. If the package cannot be located, contact us at support@orian.live within 7 days of the marked delivery date and we will work with the carrier to investigate.

Contact Us

Questions about your shipment? Reach us at support@orian.live. We respond within 2 business days.