Refund & Return Policy

Last updated: May 10, 2026

Your satisfaction matters to us. If you are not completely happy with your purchase, we are here to help.

30-Day Return Window

You may return most items within 30 days of the delivery date for a full refund of the purchase price. Items must be:

Unused and in their original condition
In the original packaging with all parts and accessories included
Free from damage caused by the customer

How to Start a Return

Email us at support@orian.live with your order number and reason for return. We will respond within 2 business days with return instructions. Please do not send items back without first contacting us — unauthorized returns may not be accepted.

Return Shipping

For defective or incorrect items, we will provide a prepaid return shipping label at no cost to you.

For all other returns (change of mind, not as expected, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 3–7 business days for the refund to appear on your statement.

Note: Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us at support@orian.live within 7 days of delivery. Include a photo of the damage and your order number. We will replace the item or issue a full refund — no return required in most cases.

Wrong Item Received

If you received the wrong item, contact us immediately. We will ship the correct item and arrange for the return of the wrong item at our expense.

Non-Returnable Items

The following items cannot be returned:

Items that have been used or assembled
Items returned more than 30 days after delivery
Items missing original packaging or accessories
Items purchased during a clearly marked final sale promotion

Exchanges

We do not offer direct exchanges at this time. To get a different product, return your original item for a refund and place a new order.

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